Families are at the heart of us

​Heads Up has been supporting families through life's challenges since 1990. We provide a wide range of support to parents/carers and their babies, children and young people. Our team are from a variety of backgrounds including early years practitioners, NHS and education, but what unites us is our passion for supporting families. ​

Families' experiences

The idea of coming to a group might seem daunting, but we know that 'the power of the group' is where the magic happens! Find out what parents, carers and young people think about coming to our groups.

Comments, compliments and complaints

​If you would like to make a comment, leave us a compliment or make a complaint you can do so by clicking the button below.

Safeguarding young people

At Heads Up, our first priority is to promote the wellbeing and safety  of children,  young people and families – this is at the very heart of what we do every day:
  • we have written policies and processes that our staff understand and must follow
  • we have nominated leads who advise and support our staff on safeguarding matters
  • we are committed to working openly and cooperatively with young people, with parents and carers, as well as with staff, volunteers and those in other agencies.
This means that if ever we become concerned about someone we will always talk to you about our worries so we can better understand. Our staff will get advice or involve other professionals when they need to ensure someone is truly safe and protected. We will always tell you what is happening and why. 

You can view our safeguarding policies by clicking the button below. ​

Could you help us support more local young people and their families?

​As a registered charity we need to work hard every year to secure the funding we need to be able to help young people and their families.