By Beatrice Obigbesan, CFF Administrator 

In my administrative role, I have engaged in various telephone conversations with people of dissimilar backgrounds. On answering a telephone call, I have come across individuals who were in a livelier mood and simply keen for casual discussions. Others had more of a concerned or anxious disposition. Therefore, they needed a sympathetic listening ear or voice to assure them that their mental health support would be provided swiftly.

Indeed my role generally involves the extraction of relevant information from people; either to provide answers or form the basis of an enquiry for a colleague. However, such act must be achieved in a careful; yet considerate manner. You have to be personable and communicate to people that there is a listening ear at the other end of the line. Also, it is important to demonstrate a willingness to provide direction, clarification, information, reassurance and solutions in a professional and friendly manner.  

Effective communication is not merely about clear speech, the finest phraseology or hearing the words of the speaker. Over time, I realised that people are actually in need of what I call “a listening heart”. A listening heart is an inward posture which starts with an intentional attentiveness that transcends the use of words at face value; and progresses into a deep understanding of the speaker’s actual need.

This realisation became solidified about two weeks ago when I received a call from a parent. On that afternoon, the CFF telephone rang and I picked up. Then, I heard an automated electronic voice message saying "This is a telephone call from a Hearing Impaired Caller". Although the message was successfully conveyed, it took me sometime to assimilate what was about to happen. My initial thought was that I was receiving an automated commercial call.

By Hattie Allen, Psychological Wellbeing Practitioner 

In my role at CFF I work with young people who are struggling with their mental health, specifically around anxiety, depression and low self-esteem. When working with young people I stress the importance of; self-love, self-care and focus on strategies they can use to promote their wellbeing. If I had a catch phrase it would absolutely be, “Be kind to yourself!” 

By Kate Harris, CFF Project Manager 

​We have had the privilege of working with a number of young fathers to be through our antenatal work with young parents, delivering the Bumps to Babies programme.

What always strikes me is their thirst for knowledge. I get a real sense that they want to learn all they can in order to get it “right” for their babies and partners. Often feeling an overwhelming sense of responsibility and pressure. 

 By Henry Charles, CFF Project Manager 

As we all know, we have all been living in some very strange times over the last 14 months as a result of the Coronavirus outbreak. This resulted in a lack of or extremely limited face to face contact with others and the increased use of technology to communicate and connect with the world around us.

CFF, along with many other agencies/organisations, had to quickly adapt it’s services and ways of working to ensure that we were able to provide and deliver easy access to much needed support to young people and their families living within Leicester, Leicestershire and Rutland. This resulted in CFF being thrust into the realms of digital/remote delivery of services. ​For me being born in the late 1960’s, growing up in the 70’s and 80’s and not having any real interest in computers, IT or technology, this past year was always going to be a REAL challenge!