Turning feedback into action

​At CFF we strive to ensure that our programmes are regularly reviewed so that the families we work with continue to receive relevant and up to date information and support.

The voice of young people and families is paramount, and we take their feedback seriously. This feedback helps us to ensure we are providing what young people and parents/carers want and need to help them make positive changes.

We are currently reviewing our ‘Overcoming Anxiety’ group for young people and our ‘Supporting Your Anxious Child’ programme for parents/carers.

Our project managers have been discussing the content of the programmes in regular group clinical supervisions, listening to group facilitators, and working together with our wellbeing service - who have played a key role in our programme development as they continue to share their learning as Psychological Wellbeing Practitioners.

This review process enables us to deliver effective advice, information, coping strategies and support to help young people manage their anxiety and ensure parents and carers have additional tools to help them best support their child.

Once we have reviewed the sessions, we will then update session plans, learning objectives, resource packs for families and ensure all colleagues are briefed on the changes. If additional training is needed for the group facilitators then this will also be provided as part of staff development.

We will continue to review and tweak our services so that they stay relevant and up to date, ensuring CFF doesn’t fall behind in the ever-evolving needs around mental health and wellbeing.